Where declined invoices go
Open Authorizations > Rejected. Every declined invoice is here with its comment, who declined it, and how long ago. Each one has Ask a question, if you want to check something with a colleague first. The cards at the top show how many there are, what they are worth together, and the average age. A stack of month old rejections is money nobody decided about.Settling one
1
Read the comment
The approver said why. Usually it is the amount, the coding, or something that was never delivered.
2
Fix what is wrong
Correct the coding, put the invoice on hold while you wait for a credit note, or ask the supplier for a corrected invoice. See Notes and holds.
3
Route it again
Click Correct rejection (in the table: Correct). Choose Ask [name] again when the decline was a mistake, or pick another person, group, or flow. Earlier approvals stand when you pick a person or a group; a flow starts again at step 1. The old decision stays in the audit trail. Nothing is erased.
4
Or mark it as handled
If the outcome is that this invoice does not get paid, mark it as handled so it leaves the list. You can always show handled ones again with the filter.
When your company books after approval
A declined invoice was never booked, so there is nothing to reverse in Exact. It goes back to the processing list as Declined, not booked, with Ask again or correct on its card. Fix it and click Send, and Glimps asks the approvers again because the invoice changed. See Booking before or after approval.Reassigning
You can also move an open approval to somebody else. Click Reassign on the invoice, or on its approval timeline, and add a reason if you like. Use this when the assigned approver is away and there is no delegate, or when the invoice clearly belongs to another department. Both names and the reason are recorded.Moving to another flow
Sometimes the route itself is wrong, not the person. In the same Reassign list, pick a flow under Move to another flow.- The approval starts again at step 1 of the new flow.
- Approvals already given are retired with the old route. They stay visible on the timeline.
- Only users and admins can choose another flow. An approver can hand off their own step, but cannot change the route.
- A declined invoice does not use this. Use Correct rejection to send it to another flow.
Reassigning is not the same as delegation. Delegation is set by the approver for a period. Reassigning is a one time move by a processor or an administrator. See Delegation.