Notes
A note is a remark on the invoice for whoever opens it next. No recipient, no answer expected. Use it for the things that are obvious to you today and a mystery in three months. “Price agreed by phone on 3 June.” “This supplier always invoices a month late.” Notes can be edited and deleted by the person who wrote them, and the invoice list can filter on invoices that carry one.Holds
A hold parks an invoice exactly where it is. Everyone sees why, and automatic processing and reprocessing leave it alone until you release it. Reasons you can pick:
You can add a note when you place the hold, and it shows on the invoice, in the list, and in the audit trail.
A hold does not hide the invoice. It stays in the list with a badge, because a forgotten invoice is worse than a visible one.
