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A held invoice is not a bug. Glimps stops automatic booking for something that does not add up, and the invoice tells you what it found. A person can always finish it.

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What the stops mean

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Two kinds of stop

Every purchase order stop shows as Automatic booking blocked. What you can do depends on the kind of stop.

A difference with the order

The price, the quantity or the total differs from the order. You can still send the invoice yourself. Glimps asks you to confirm with Send anyway, and records that you approved the difference.

An order that cannot be matched

The order is not found, it has no open lines left, or the goods are not received. The warning offers Book without PO. This also works on Exact Online.
When you send an invoice whose order is not matched yet, Glimps tells you once: match the order, or choose Book without PO.

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The four ways out

1

Fix the reading

Check the invoice against the document. A misread quantity or price is the most common cause, and it is a two second fix.
2

Ask the person who knows

Use Ask on the invoice. The buyer knows whether the price went up, and the warehouse knows whether it arrived. The question carries the invoice with it, so they can answer in one go. See Questions.
3

Accept the difference

If the difference is real and acceptable, confirm the match, or send the invoice and choose Send anyway. Glimps records who accepted it and what the difference was. An accepted difference is a decision with a name on it.
4

Book without the purchase order

Sometimes the order does not exist, its lines are already invoiced, or it belongs to a different process. Use Book without PO, then Continue without PO. You code the invoice lines yourself with a GL account and VAT code. There is no tolerance check, and the purchase order stays open in your accounting system. The choice is recorded. Changed your mind? Use Book with PO after all.
On Exact Online, Book without PO is offered when the order cannot be matched. A price or quantity difference is not a reason to drop the order: accept the difference instead. With your own API, Book without PO is always available.
A manual decision lets you book this invoice. It does not turn automatic booking back on for it. That is on purpose: a person decided this one, so a person finishes it.

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The order changed after the invoice arrived

Purchase orders move. Use Read these POs again on the invoice to pull the current version from the source. If the new amounts are newer than the last check, Glimps says so and asks you to process the invoice again, so the decision is taken on the numbers you are looking at.

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The number format

If your purchase order numbers follow a house format, record it under Settings > General. Glimps then recognises a number in the document text, even when the supplier prints it in an odd place.

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Nothing matches at all

If no invoice ever matches, the problem is usually the source rather than the invoices:
  • The sync brings in zero orders. Check the connection under Settings > Integrations.
  • Exact Online needs reconnecting. The invoice list says so at the top.
  • Exact Online refuses purchase orders for this administration. Settings > PO matching says so, with Try again. See Purchase order matching.
  • The supplier is excluded from matching.
  • The orders live in another administration.