Invoice journal not found
Invoice journal not found
No purchase journal is set for this administration, or the one that was set no longer exists in Exact.Set it under Settings > Booking defaults. If the list is empty, the Exact connection has not synced yet.
The relation does not exist
The relation does not exist
The supplier is known in Glimps but not in the Exact administration you are booking to, often because the invoice was assigned to a relation from another administration.Pick the right relation, or create the supplier from the invoice.
The ledger account or VAT code is not valid
The ledger account or VAT code is not valid
The account or code was removed or blocked in Exact after Glimps synced it.Recode the line. If it keeps happening, sync Exact again from Settings > Integrations.
The period is closed
The period is closed
Exact does not accept bookings in a closed period.Switch the booking period to the current period and year under Settings > Booking defaults, or ask your accountant to reopen the period.
The connection needs reconnecting
The connection needs reconnecting
The token refresh failed, and Exact refuses every call.Reconnect under Settings > Integrations. Invoices keep processing while the connection is down. Only booking waits.
The invoice appears twice in Exact
The invoice appears twice in Exact
Usually an invoice that was also booked by hand in Exact while Glimps had it open.Reverse one of the two entries in Exact. Glimps recognises a booking that was made outside it, and does not book it a second time once it knows.
Before the invoice reaches Exact
Some messages come from Glimps itself. They mean the send stopped before anything was written to Exact.Not sent to Exact yet
Not sent to Exact yet
An earlier send was held back: the invoice was still waiting for approval, or it had an open notice, such as a possible duplicate. Nothing is in Exact, so there is no Exact error to look for.Settle the notice and send the invoice again. If it waits for approval and your company books after approval, Glimps books it after the last approval.
The supplier is not linked to a relation in Exact
The supplier is not linked to a relation in Exact
Glimps knows the supplier, but not which relation in Exact it is.Choose the supplier on the invoice and send it again.
This invoice has no booking lines yet
This invoice has no booking lines yet
There is nothing to send to Exact.Add the lines under General Ledger Accounts, or match the purchase order if the invoice has one. Reprocessing creates the lines too, and then books the invoice if everything checks out.
