Asking
Open the invoice and click Ask. Pick a colleague or a group, write the question, and send it.- A person gets the question with a direct link to the invoice.
- A group gets it once, and any active member can answer.
The Questions page
Open Questions in the sidebar. Everybody sees every question, so anyone who knows the answer can pick one up. Filters:
Select a question to read the whole thread, see the invoice next to it, and reply.
Answering
Type your answer and send it. Some questions offer buttons as well, because Glimps asked the question itself and knows which answers it can act on. For example: “This is the right purchase order”, “Yes, we received it”, or “Accept the difference”. You can always write in your own words instead. Glimps reads what you wrote and acts on it.A question asked by Glimps is part of a case. Your answer does more than close a thread: it lets the invoice move on. See Self-driving.
Closing, reopening, and archiving
- Mark as answered closes a question that no longer needs anything.
- Replying to a closed question opens it again, unless you say to keep it closed. That way a thank-you does not resurrect a finished thread.
- Withdraw takes back a question you asked.
- Archive clears a question from your own list. Your colleagues still see it.